Our ScentedVents diffuser requires a 2.4 GHz WiFi network for seamless integration with the accompanying app. In the event that your network operates as a mesh network, emitting signals across multiple bands, it becomes imperative to temporarily deactivate the other bands to singularly isolate the 2.4 GHz frequency for the duration required to pair the device. Upon successful pairing, the other bands can be reactivated as necessary.

Inoperative Furnace Fan
Verify if your furnace fan is operational.

Misplaced Straw
If the straw within the diffuser has dislodged and submerged into the bottle:

Incorrect Tube Placement
Ensure that the tube is inserted into the duct at the optimal height and location.

Restricted Airflow
Check for any obstructions such as covered vents or inadequate vent placement within the room.

Multiple Duct Runs
Installation of a splitter may be necessary if you have more than one duct run.

Excessive Fragrance Output
If the fragrance intensity is set too high, it may lead to olfactory fatigue. Gradually reducing the fragrance level may enhance scent perception.

Operational Test
To confirm the functionality of the diffuser:

Disconnect the tube from the duct.

Observe if mist emission occurs when the pump is activated.

We acknowledge that your preferences and requirements may evolve over time, prompting the need for adjustments to your subscription. To facilitate these changes:

1. Navigate to the top right corner of our website and click on "Login" or "My Account".
2. Select "Manage Subscription".
3. Within the subscription management portal, you can opt to pause or cancel your subscription, as well as modify your preferred fragrance selection.

Additionally, we provide a comprehensive video tutorial on managing your subscription through our YouTube channel, "ScentedVents." This resource offers step-by-step guidance to assist you in navigating the subscription management process with ease.

Referral Program

At ScentedVents, we deeply value your loyalty and support. As a token of our appreciation, we're thrilled to introduce our referral program:

When you refer a friend or family member to us, and they make a purchase of a diffuser, you'll receive a complimentary 300mL fragrance for each diffuser sold. You have two convenient options to ensure you receive your reward:

1. Have your referred friend or family member include your name in the notes section during checkout.
2. Reach out to us directly and inform us of the referral, specifying your preferred fragrance for the reward.

Thank you for entrusting ScentedVents as your fragrance solution. Should you have any inquiries or require assistance, please don't hesitate to contact us.